Frequently Asked Questions

At The Art Maker, we understand that you may have some questions before starting your portrait. Here are some answers to the most common questions we receive. If you don't find what you're looking for here, feel free to reach out to us directly and we'll be happy to help you.

How do I order a custom portrait?

Choose your preferred medium, upload your photo, and follow the steps to place your order on our website
Can I see the portrait before it’s finalized?

Yes, we will send you the final version of your portrait for approval before we dispatch it.
What if I want changes made to my portrait?

To ensure we accurately capture your vision, please share all specific requests and preferences at the time of your order. When you review the initial draft, you can suggest minor adjustments. However, significant changes are not feasible once we begin the painting process. Clear communication from the outset is crucial for us to create a portrait that meets your expectations.
How will my acrylic canvas portrait be shipped?

To ensure the safety and integrity of your acrylic canvas portrait during shipping, we send it without a wood frame. This precaution helps to avoid any potential damage due to the fragility of the materials in transit. You will receive your beautiful, ready-to-frame canvas securely packaged, ensuring it arrives in perfect condition.
How long does it take to receive my portrait?

The creation and delivery process typically takes between 10 - 15 business days
What is your refund or return policy?

Due to the custom nature of our work and the intricacies of intercontinental shipping, we do not offer refunds or returns.
Can I order a portrait as a gift?

Absolutely, portraits make exceptional gifts. You can order with the recipient’s details, and we can include a personal note from you.